Refund and Returns Policy
Effective Date: 06/02/2026
At Hotel Pratap Inn, we aim to provide a smooth and transparent booking experience for our guests. This Refund & Returns Policy outlines the terms under which cancellations, refunds, and modifications are handled.
1. Booking Confirmation
- All room bookings are confirmed only after successful payment or confirmation from Hotel Pratap Inn.
- Guests are advised to carefully review booking details before completing the reservation.
2. Cancellation Policy
- Cancellation terms vary depending on the room type, tariff, season, and promotional offers.
- Free cancellation (if applicable) must be made within the time frame specified at the time of booking.
- Cancellations made after the permitted period may attract cancellation charges.
3. Refund Policy
- Refunds are applicable only for eligible cancellations as per the booking terms.
- Any applicable refund will be processed after deducting cancellation charges, taxes, or service fees.
- Refunds will be credited to the original payment method used during booking.
- Refund processing may take 7–10 working days, depending on the bank or payment gateway.
4. No-Show Policy
- In case of a no-show (guest does not arrive on the check-in date without prior cancellation), no refund will be issued.
- The hotel reserves the right to release the room after the check-in cut-off time.
5. Early Check-Out
- Early check-out requests are subject to the hotel’s discretion.
- Refunds for unused nights are not guaranteed and depend on the rate plan and notice period provided by the guest.
6. Booking Modifications
- Changes to booking dates, guest details, or room category are subject to availability.
- Rate differences, if any, must be paid by the guest.
- Modifications may not be allowed on non-refundable or promotional bookings.
7. Third-Party Bookings
- For bookings made via third-party platforms (e.g., OTAs), the refund and cancellation policies of the respective platform will apply.
- Hotel Pratap Inn shall not be responsible for delays or disputes related to third-party refunds.
8. Force Majeure
- The hotel shall not be liable for refunds in cases of natural disasters, government restrictions, strikes, pandemics, or other events beyond control.
- In such cases, refunds or rescheduling will be handled as per management discretion.
9. Taxes & Service Charges
- Taxes and service charges are applicable as per government norms.
- Refunds on taxes will be processed only if permitted under applicable laws.
10. Contact for Refund Queries
For refund-related questions or assistance, please contact:
Hotel Pratap Inn
📍 Hazaribagh Rd, Lalpur, Ranchi, Jharkhand 834001
📞 +91 79035 32184
✉️ info@hotelpratapinn.in
11. Policy Updates
Hotel Pratap Inn reserves the right to amend or update this Refund & Returns Policy at any time without prior notice. Changes will be effective upon posting on the website.
